| GLOBAL management, technology and business process outsourcing giant Accenture is widening its reach in the country by expanding to Mandaluyong and Cebu. This project is targeting 15,000 jobs by the year’s end.
The first site will occupy 21 out of 28 floors of Robinsons Cybergate 2 in Mandaluyong City for IT operations, the biggest site at present that can house 5,000 seats with a 300-seat average per floor.
The Cebu expansion, on the other hand, constitutes the first provincial site catering to back office operations with 500 seats.
“Our reason for expansion is the demands of the industry and support clients on the multiple sides,” said Stephen Rohleder, Accenture’s chief operating officer. “The maturity and growth here is the cornerstone in the global delivery for real strong foundation. Our three growth drivers are management consulting, system integration and technology and outsourcing.”
In addition, Rohleder said that they are working on two initiatives: globalization for growth and cost efficiency.
Basilio Rueda, senior managing director for global delivery network of Accenture, stressed that people here are their main asset that produces maximum value and better results. “Ten years is the number of tenure working years of people working at Accenture.”
When asked how much budget is allotted for the new development, Beth Lui, Accenture’s country managing director answered. “Millions of dollars, I believe figures are not important, what matters is the job generation created and the quality of work served to all clients. Revenue is counted by service offerings.”
To fill the new call-center seats, Lui said that their recruiting team and partner manpower agencies will handle it. In battling attrition rates and people-pirating, she gave a statement to gain the loyalty of employees and avoid middle management. “Middle management is caused by the demand of the industry, it is a better challenge and collaboration of the internal management must be developed. Engage people in a community aside from training them to professional advancement.”
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